Shipping policy

We currently ship to the following countries:

United States

Canada (except car seat covers)

Australia

European Union (except car seat covers)

Due to tax regulations our digital products are NOT available in Canada - sorry for the inconvenience!

Shipping Rates

Shipping rates will be calculated at checkout and depend on your destination and shipping origin of the product. We're trying to keep them as low as possible!

Shipment processing time

Please allow 3 - 5 days for production. Orders are not processed or shipped on Saturdays, Sundays or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.

 

Delivery Estimates

U.S.: 3 – 7 days, except car seat covers

CA: 10 - 14 

AUS: 14 - 21 days

EU: 6– 14 days, except tumblers, blankets 


Please keep in mind that these are estimates and shipping might take longer during the holidays (like Christmas) 

 

Shipment to P.O. boxes

We cannot ship to APO, FPO, DPO and PO Boxes.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation via email. A tracking number will be provided once your order has been shipped.

Customs, Duties, and Taxes

Creatado is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs). 


Damages

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Please write an email to: creatadoshop@gmail.com

Incorrect Shipping Addresses and Refused Delivery

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

Creatado will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.

Missing or Stolen Shipments

If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:

creatadoshop@gmail.com

We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.

Notification for EU consumers:

According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;

2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons.